Frequently Asked Questions
- What do you charge for delivery?
- What kind of equipment do you rent
- What form of payment do you accept?
- Do you deliver or do I have to pick up the scooter myself?
- Are there any hidden charges?
- How do I rent mobility equipment?
- How far in advance do I have to reserve my rental equipment?
- What should I do if I have a problem with my equipment?
- I weigh significantly more than the average person. Can you meet my needs?
- How do I decide whether I need a scooter or a power chair?
- What are your rental rates?
- How do I select a scooter?
- Do I have to pay with cash or credit card?
- How do I select the right scooter for my height and weight?
- How long does the battery last? Do I have to charge my scooter?
- What is the difference between a 3 wheel and a 4 wheel scooter?
- How long will a scooter operate with a fully charged battery?
- How long does it take to fully charge the batteries?
- How fast will a scooter go?
- What kind of surfaces will the electric scooters work well on?
- Certain items carry a small delivery premium. Please check with your agent if unsure
- We rent mobility scooters, manual and power wheel chairs. See our product page for more information
- We accept Mastercard, Visa, Discover, American Express, Money Orders, Wire Transfers, and personal checks
- Sun Mobility Rentals Dallas will deliver your scooter to your destination for you. Some destinations may require an additional delivery fee.
- No. We are proud to offer upfront pricing.
- It is easy! Just call (469) 516-5392 or fill out our online form. We will quote you a rental price according to the destination, rental duration, and pick-up/ drop-off points.
- To ensure equipment availability, we suggest you call at least 24 hours in advance. Regardless of when you call, we will get you a scooter as soon as possible. Usually within 30-45 minutes.
- We have a 24 hour emergency service e line for all of our customers. Call (469) 516-5392 to speak to one of our representatives or leave a message for our answering service. We will get back to you quickly.
- Of course! We understand that some of our customers need a larger scooter. These scooters are more limited so call in advance to guarantee availability.
- A scooter must be steered and it is best suited for individuals with sufficient use of their upper body and arms to operate the handlebars
- A scooter also requires more room for maneuvering than a power chair. Finally, a scooter is not recommended for those with a rapidly progressing condition.
- Rental rates are dependent on your rental duration and pick up/ drop off points. Our guarantee ensures that you receive the most economical rental package available to meet your needs.
- To ensure comfort and safety, a scooter first must possess adequate capacity for a person’s height and weight.
- The second consideration is the environment in which the scooter will be operated. Rough or outdoor terrain may require more power and larger tires, while primarily indoor use may call for smaller tires and a better turning radius.
- The selection of a scooter that will be transported also may be affected by the limitations of the vehicle in which it will be carried.
- Because of insurance requirements, we accept credit/ debit card payments only.
- Each scooter featured on our sites includes a list of specifications. Just click on the model of your choice to view the scooter's weight capacity and other features.
- In addition, person’s with a height of 5’5 or under should consider scooters with an overall length of 42 inches or less. People taller than 5’5 generally require longer models to ensure ample legroom.
- We deliver all scooters with a full charge. Your batteries should last you all day. We ask that you plug in your scooter overnight to ensure your scooter will not run out of charge.
- The biggest difference between the two types is that the 3 wheelers have a better turning radius as compared to 4 wheelers.
- This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain.
- However, newer models of 3 wheeled scooters also boast a very stable ride due to their optimized center of balance.
- Most scooters come with a recommended configuration of two 12 volts, 32amp Gel batteries.
- These batteries provide up to 15-20 miles of travel per charge based on average use by a 175lb person on a flat surface.
- Exceeding these conditions will shorten the expected range. However, most models can be fit with optional larger batteries if more range is needed.
- Battery charging takes an average of 6-8 hours. In addition, all models include chargers with automatic shut-off. This feature allows the user to plug in the charger at night and have a fully charged battery by morning.
- The speed of a scooter will range from 3.5 to 9mph., depending on the model. Scooter speed is controlled both with a dial and through the amount of pressure the user places on the throttle.
- The specifications chart for each scooter featured on our site includes the speed range for the individual model.
- Most electric scooters are intended for paved pathways and will not perform well on dirt, gravel, or grass surfaces.
- However, there are a few scooters out there that will perform a little better on these rugged surfaces.